Optimizing Marketing and Sales for Profitable Growth
TNG partners with companies to unlock profitable growth by optimizing marketing and sales strategies. We begin by gathering deep insights from your customers, markets, business environment, and internal operations. Leveraging these insights, we model their economic impact and benchmark your performance against industry leaders.
Working closely with management, we embed strategic changes into your organization’s practices and processes. The outcome is a tailored, value-driven commercial strategy — customized for your unique business, products, programs, and customer segments.
Our expertise covers every stage of the commercial journey, ensuring your marketing and sales efforts deliver maximum impact.
Position, Develop, and Invest in Your Brands to Drive Differentiation and Growth
Gain a clearer perspective on the customers your brand—or portfolio of brands—serves. Understand each brand’s unique points of difference, unlocking insights to grow market share, sharpen positioning, and target customer segments more effectively. The result? Higher revenues and profits through stronger alignment with both customers and distribution channels.
Increase Customer Traction by Delivering Seamless Experiences
Understand customer needs across your entire portfolio of brands, products, and channels to define the key characteristics of an exceptional customer experience. By addressing pain points and fostering customer advocacy, you’ll boost profitability and loyalty. This approach also enhances your ability to serve targeted segments and create differentiated, high-ROI customer experiences.
Bring a Customer Focus to Developing New Products and Services
Adopt a customer-centric approach when developing new offerings by deeply understanding both met and unmet customer needs—across your products and those of your competitors. This insight helps identify fresh opportunities, increase revenues, and reduce the risk of failed product launches. Our approach also uncovers untapped product and service potential while enhancing efficiency and accelerating time to market.
Maximize Profit by Optimizing Pricing and Market Share
Pricing is one of the most critical commercial decisions a business can make. Getting it right can significantly boost top-line revenue, with an even greater impact on the bottom line. Our approach helps you develop an optimal initial pricing framework and sales incentives, while delivering ongoing benefits through a dynamic, analytics-driven pricing strategy that reflects customer behavior, market conditions, and the competitive landscape.
Maximize Channel Effectiveness with a Strategic Approach
Success in today’s rapidly evolving and digitizing channel landscape requires a smart, targeted strategy. We help you develop the optimal channel strategy by deeply understanding your customers’ journeys, preferences, and behaviors—alongside channel dynamics, incentive structures, and cost-to-serve considerations. The result? Greater market reach, clear strategic differentiation across channels, and dominant positions in high-growth channels — all driving increased revenue and profit.
Engage the Right Customers, at the Right Time, in the Right Way
The marketing landscape is evolving faster than ever, driven by digital, social, and mobile technologies that disrupt traditional engagement models. We help you develop marketing strategies that allocate resources more effectively by combining commercial expertise with advanced data analytics. Our targeted game plan ensures your message reaches the audiences that matter most. The outcome? Increased sales, stronger market positioning, and a marketing mix that aligns seamlessly with your sales and product strategies.
Define the Optimal Go-to-Market Strategy and Commercial Organization
To achieve revenue growth or profit improvement, companies—whether operating in nascent or mature markets—must make complex decisions about their go-to-market strategies, balancing direct and indirect sales models.
In nascent markets, channel infrastructure may be limited or undeveloped, requiring businesses to invest independently or form partnerships to create new routes to market. Conversely, in mature markets, distribution channels may be evolving or consolidating, demanding a careful selection of go-to-market and commercial models that efficiently deliver products or services to customers.
The goal is to choose strategies that not only reach customers effectively but also enable the business to capture maximum value throughout the distribution chain.
Reinvigorate Revenue Growth and Optimize Sales and Marketing Spending
Commercial Excellence involves a series of strategic steps that help organizations define their target customers and effectively deliver their value proposition through outstanding sales and marketing execution.
It is essential for businesses launching new go-to-market models to enter new categories or markets, as well as for established companies seeking competitive advantage and incremental growth in mature, highly competitive sectors.
Our experience shows that Commercial Excellence initiatives can generate tangible financial benefits, driving revenue growth and delivering significant SG&A savings by optimizing resource allocation.
Identify and Target High-Priority Customer Segments with Tailored Value Propositions
Many companies face challenges in understanding, segmenting, and prioritizing their customers, often resulting in a “one size fits all” approach that dilutes resource allocation and investment effectiveness.
We use external research combined with rigorous quantitative analysis of sales data to create precise customer groupings and identify the highest-priority segments. This enables us to craft value propositions tailored to the specific needs of each segment.
Our customer targeting approach gives clients a clear focus on the “best fit” segments where they can maximize revenue and profit growth.
Improve and Accelerate Sales Performance by Optimizing Processes and Enablers
To drive sales growth, sales and marketing processes must be fully aligned with the customer strategy and go-to-market model throughout the sales cycle. Equally important are sales enablers—such as compensation plans, key performance indicators, systems and tools, and training programs—that provide the commercial team with the support they need to perform at their best.
We advise and assist management in establishing the right infrastructure to eliminate sales productivity barriers, align incentives effectively, and ultimately accelerate sales performance.
Dynamic Brand Management for Sustained Growth
A brand isn’t static — its performance evolves as consumer preferences shift, new channels emerge, and competition intensifies. Surface-level performance metrics can often mask underlying realities. For example, a brand’s recent surge might be driven by a fleeting fad, while a decline could obscure untapped pockets of opportunity.
Brands require continuous care and strategic oversight. To keep brands vibrant, owners must establish an effective brand architecture, allocate resources wisely, monitor brand performance against competitors, evaluate strategies against outcomes, and regularly reassess the desired market positioning. Crucially, every business decision must remain true to the brand’s core values, consumer base, and promises.
We help you position, develop, and invest in your brands to differentiate effectively and drive growth. Our approach combines rigorous analytical insight with an appreciation for the emotional power of brands, ensuring maximum value across your entire portfolio—products and channels alike, both physical and digital.
Our services include:
For new brands or brand refreshes, we assist by:
Today, companies are focused on engaging customers across every stage of the life cycle, with an increasingly omnichannel mindset. Enhancing the digital experience is no longer separate from optimizing human interactions in the physical world—they are now inseparable parts of a holistic customer engagement strategy.
At the heart of this is the desire to build true customer loyalty: encouraging repeat business and advocacy. While traditional loyalty programs remain important, they must evolve beyond simple rewards and incentives. A modern loyalty strategy deepens relationships through richer customer understanding and more relevant, meaningful conversations tailored to target segments.
There is a direct link between customer experience and loyalty: without exceptional experiences, there is no foundation for true loyalty. Conversely, loyalty strategies that fail to integrate digital and physical experiences risk becoming undifferentiated and ineffective. Together, loyalty and customer experience form the foundation for strong customer relationships, shifting focus from mere transactions to long-term engagement. This reduces customer churn by reshaping how customers perceive, select, use, and endorse your products or services.
Our mission is to help you increase customer traction by delivering the seamless, integrated experiences customers expect. We combine deep data analytics and customer insights to design world-class experiences at every stage of the customer journey—from acquisition and development to commitment and retention.
We partner with you to address critical questions such as:
With extensive experience supporting some of the world’s largest and most innovative loyalty programs—across retail, hospitality, airlines, and consumer services—we bring proven expertise in integrating the drivers of “true loyalty” with behaviorally motivated actions, applying these insights throughout the customer journey.
Product failures are costly—and unfortunately common. Even the largest, most renowned companies sometimes stumble when launching new products. While failures are inevitable, long-term success hinges on a company’s ability to continually reinvent its offerings.
The good news? Many root causes of product failure are preventable. A thorough analysis of the market, channels, and customer behaviors reveals the true economic potential of new and existing products. When combined with insights into competitive actions, cost structures, and internal capabilities, these analyses uncover untapped opportunities for innovative product concepts.
We apply a customer-centric approach to the development of new products and services.
Our key services include:
Pricing is one of the most complex and nuanced disciplines in commercial strategy. Key questions abound: What is the trade-off between price and other value attributes of a product or service? How do you accurately measure price elasticity amid competing influences like competitor promotions or discounts?
Pricing often receives less analytical rigor than metrics like sales or growth, and many organizations have a cultural bias toward discounting as a primary sales tool. Market dynamics further complicate matters. For consumer-facing businesses (B2C), innovative leaders leverage dynamic pricing—adjusting prices in real time based on factors like timing, location, channel, and customer behavior. Conversely, B2B markets with fewer customers, longer sales cycles, and larger transactions require fundamentally different pricing approaches. While price optimization is vital across both contexts, strategies must be tailored accordingly.
We help you craft targeted pricing strategies—whether pricing to retailers, channel partners, or industrial buyers—by aligning prices with the value attributes most important to your strategic customer segments.
Our services include:
Every product relies on one or more delivery pipelines. Consumer product manufacturers may use warehouse shipments, direct store delivery, or direct-to-consumer models. Software companies often engage through inside sales, distributors, OEM partners, or “touchless” digital acquisition. Financial institutions provide options ranging from self-service and assisted self-service to full-service, across both physical and virtual locations.
This complexity raises important questions for executives: Which channels should be prioritized? How do you balance each channel’s advantages and costs relative to your target customers? As eCommerce and physical retail channels multiply, ensuring alignment between them is crucial. Additionally, new channels increasingly influence every stage of the customer journey—from discovery to purchase—demanding sophisticated management.
A winning channel strategy ensures you’re in the right places, optimized to deliver maximum profitable reach. We help you identify and activate the right channels—including emerging digital avenues—to connect effectively with your customers.
Our approach includes:
The marketing world has transformed. Digital, social, and mobile technologies have reshaped how brands connect with consumers. Today’s customers are more informed, skeptical, and fragmented in their attention than ever before. At the same time, the rise of data and analytics has raised the bar for marketing to demonstrate clear, measurable impact.
This shift brings both challenges and opportunities. Marketers are increasingly collaborating across departments, fostering a broader marketing mindset throughout organizations. Yet many teams find themselves bogged down in administrative tasks and short-term projects, limiting their influence on the strategic decisions that drive business growth.
The right marketing strategy—done well—means reaching the right customers in the right way, at exactly the right time. We empower executives to harness marketing as a key driver of business success.
Our expertise includes:
Commercial Excellence is a strategic journey organizations take to define their target customers and deliver compelling value through effective sales and marketing. Whether entering new markets or categories, or seeking incremental growth in mature, competitive industries, Commercial Excellence is essential for sustaining and accelerating success.
At TNG, we partner closely with management teams to revitalize revenue growth, optimize sales and marketing spend, and enhance resource allocation through tailored Commercial Excellence initiatives.
Businesses today face a host of challenges, from intensified competition in mature markets and sluggish growth in emerging markets, to global oversupply in commodity sectors. These pressures make it critical to find unique ways to build competitive advantage and grow market share.
At the same time, customers demand increasingly personalized solutions and services — raising the bar for commercial teams to deliver value tailored to specific needs.
Technological advancements such as the Internet of Things, connected devices, cloud computing, mobility, and big data are disrupting traditional market dynamics and business models. This disruption presents a powerful opportunity for companies to transform their commercial approach, shifting from product-centric models to those focused on delivering measurable customer outcomes.
Achieving Commercial Excellence means redesigning every part of the organization—especially commercial functions that directly deliver your value proposition. Sales and marketing teams must redefine customer relationships and deliver outcome-driven solutions. Meanwhile, functions like product development, engineering, and customer service must collaborate more closely with sales and marketing to fuel innovation and enhance the customer experience.
Our holistic Commercial Excellence Framework addresses these challenges by ensuring your go-to-market model targets the highest-value customers and consistently delivers your unique value proposition.
We work with management teams across three critical areas:
Sometimes commercial challenges stem from hidden or complex causes. Our Commercial Fitness Assessment (CFA) is a fast, effective diagnostic tool that pinpoints the root drivers of sales performance issues—whether underperformance or inefficiencies—and identifies key areas for improvement.
By partnering closely with clients, we help build a robust commercial platform that supports strong, sustainable growth, optimizes resource allocation, and improves cost efficiency.
Typical outcomes include:
At TNG, we help clients identify their highest-priority customer segments and craft value propositions that meet the unique needs of each segment—while optimizing economics for both the provider and the customer. Many companies struggle with understanding, segmenting, and prioritizing customers effectively, often falling into a “one size fits all” approach that dilutes focus and wastes resources.
Our approach combines rigorous quantitative analysis of sales data with external market research to create precise customer groupings. This enables businesses to clearly focus on the “best fit” segments where they can drive meaningful revenue and profit growth.
For businesses entering new markets, targeting the right customer segments accelerates profitable growth by focusing sales and marketing efforts where the value proposition is most compelling. For established companies, customer targeting uncovers new growth opportunities, highlights profitable segments, and helps decide how to best serve—or phase out—less profitable customers.
This focus is especially critical in B2B markets, where customer requirements and value can vary widely across segments.
Many organizations delegate customer segmentation decisions solely to sales teams without clear frameworks or data-driven guidance. This often results in:
A thorough review of your current customer targeting and value proposition forms the foundation of our Commercial Excellence work. From there, we help you sharpen your focus, realign resources, and unlock growth by delivering the right value to the right customers.
We guide our clients through a comprehensive customer targeting process that includes:
At TNG, we help clients define the go-to-market (GTM) strategies and commercial organizations best suited to achieving their revenue growth and profit improvement goals.
Whether operating in nascent or mature markets, businesses face complex decisions around GTM approaches—including direct, indirect, or hybrid channel models. In emerging markets, channel infrastructure may be limited, requiring investment in new routes to market through partnerships or independent efforts. In mature markets, distribution channels are often evolving or consolidating, making it critical to select a GTM model that efficiently delivers products and services while maximizing value capture across the distribution chain.
Despite significant investment in product and service innovation, many companies struggle to meet growth or profitability targets with existing sales channels. Finding more effective and efficient ways to sell and service customers can be a powerful lever for growth and cost reduction.
With evolving channel landscapes—often marked by consolidation and increased power—businesses must adapt their GTM strategies to safeguard margins and ensure sustainable distribution. Advances in digital and logistics capabilities also open new possibilities to serve customers directly, reducing reliance on intermediaries, enhancing customer experience, and improving margin economics.
Increasing customer demands for product and service quality add pressure on sales teams and support functions. Delivering exceptional customer service can be a key differentiator and a driver of long-term success. This often requires investing in new capabilities to serve customers directly or support channel partners more effectively.
We start by gaining a deep understanding of customer needs and channel capabilities, assessing how well different routes meet those needs and their economic implications for both customers and providers. This insight allows us to help clients design the right GTM model, identify required resources, and realign commercial investments to strategic priorities—ensuring efficient and effective delivery of value to customers.
This is the second pillar of our Commercial Excellence framework, focused on defining the optimal route-to-market strategy tailored to your market context and strategic goals—and aligning your commercial organization and resource deployment accordingly.
TNG partners with organizations to make informed go-to-market decisions and optimize commercial structures by:
At TNG, we help clients across industries improve and accelerate sales performance by ensuring the right processes and enablers are in place to maximize the commercial team’s effectiveness. Sales and marketing processes must be closely aligned with your customer strategy and go-to-market model throughout the sales cycle to deliver tangible sales growth.
Equally important are sales enablers—compensation schemes, key performance indicators (KPIs), systems and tools, and training programs—that provide your sales team with the best possible support. We advise and partner with management teams to build the right infrastructure that eliminates sales productivity drains, aligns incentives, and ultimately drives sustainable sales growth.
Today’s businesses face rising demands to be more agile and efficient, often needing to do more with less. Increased M&A activity and the growth of solution-based sales amplify the pressure to cross-sell and upsell effectively. Many companies that downsized during economic downturns have been slow to restore critical sales and support resources.
Meanwhile, customers expect tailored solutions, enhanced support, and greater responsiveness. Selling great products and services alone is no longer enough. Companies must offer value-added solutions that align closely with customer needs and help deliver specific outcomes.
The traditional “one size fits all” sales process no longer captures new customers effectively or grows wallet share with existing clients. It often fails to differentiate between strategic and average opportunities. To boost sales productivity and maximize ROI, companies need to re-examine and optimize their sales processes and supporting enablers.
Sales and Marketing Effectiveness is the third pillar of our Commercial Excellence framework. We focus on identifying and implementing improvements in commercial processes and the critical enablers that support them.
Evaluating key sales and marketing processes is the critical first step in building a high-performing commercial team. Equally important is refining sales enablers to ensure your team has the best possible support. This includes:
Our approach balances generating quick, measurable wins with building sustainable sales and marketing capabilities. Through close collaboration with our clients, we typically help achieve incremental revenue growth of 5-10%—often with little to no additional capital investment.
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