BUSINESS SERVICES

From macro trends like miniaturization in packaging to sector-specific innovations such as drones and autonomous vehicles, the freight and logistics sector is experiencing disruption—and opportunity—at every level. These shifts impact all modes of transport and market segments, reshaping the entire value chain.

TNG partners with freight and logistics companies to navigate this evolving landscape and make informed investment decisions. Leveraging extensive experience across parcels, containerized freight, and bulk transport, we serve clients across B2B and B2C environments—including rail freight operators, trucking firms, third-party logistics providers, air freight companies, port operators, shipping lines, government agencies, and investors.

Our sector specialists bring deep expertise and regularly tackle critical challenges, including:

• How to size potential for international expansion and new market entry
   
• Determining the optimal network structure to support business growth
   
• Positioning for growth in complex, dynamic markets
   
• Organizing operations to enhance performance and efficiency
   
• Staying ahead of—and leveraging—rapid technological advances

TNG supports companies across the industrial and professional services sectors, including equipment rental, environmental consultancy, testing and inspection, and legal services, providing strategic and operational expertise that enables them to achieve their growth objectives. By applying deep industry experience, rigorous research, and probing analysis, we provide the insights that enable our clients to resolve their most complex business problems.

How we support

Our experienced sector teams facilitate the strategy development process by working through the essential questions at the heart of any project, including:

• Resolving how to optimize the delivery of services and maximize asset utilization
• Evaluating where to focus investments and the most effective way to expand into new geographies
• Assessing how to respond to new regulations and their effect on market dynamics and the competitive landscape
• Determining what new added-value service offerings will be most attractive to the existing customer base
• Analyzing adjacent market opportunities for existing service offerings

We help management teams and investors create greater shareholder value through operational excellence. Our support includes optimizing asset utilization through deep network analysis, developing growth strategies, analyzing product portfolio strategy, informing new product development, maximizing sales force effectiveness, and facilitating acquisition or divestment.

Technology advancements and globalization continue to drive growth in the Business Process Outsourcing (BPO) sector. At the same time, these shifts bring new challenges. Today, BPO goes far beyond basic cost reduction—it’s about strategically shifting a range of internal activities (such as customer care, telesales, IT support, billing, and transaction processing) to specialized, scalable partners. The rise of cloud-based infrastructure has further accelerated this trend.

At the same time, questions around the future of outsourcing—including the impact of reshoring and evolving customer expectations—are prompting many companies to rethink their strategies and explore new opportunities for growth and efficiency.

TNG works with outsourcing and support services providers to build and execute innovative strategies that expand market reach, strengthen competitive positioning, and unlock new value.

With deep experience in BPO and IT services, we help clients:

• Identify and evaluate new growth opportunities
   
• Develop innovative commercial and delivery models
   
• Assess acquisition targets and partnership opportunities
   
• Create compelling new service propositions
   
• Respond effectively to shifts in customer demand and market dynamics
   

Our sector specialists conduct rigorous assessments of customer needs, market structures, and company performance. We help clients uncover unmet needs, develop differentiated offerings, and craft profitable business models to fuel sustained growth.

Recruitment consultancies are navigating a fast-evolving landscape shaped by shifting workforce expectations, specialized skill demands, flexible work arrangements, and ever-changing employment regulations. These dynamics—combined with broader economic pressures—mean that only firms with the right business model and strategic focus will thrive.

For firms operating in specialist and contracting markets, building a sustainable, scalable position requires a flexible business model that balances growth and operational efficiency. TNG partners with recruitment firms to identify and evaluate opportunities for expansion—through acquisition, international growth, or new service development.

We draw on deep sector expertise and robust primary and secondary research to map market dynamics, understand client buying behaviors, and identify the external trends shaping the competitive landscape.

As we support clients in responding to industry shifts and unlocking growth, we help them answer critical questions such as:

• What’s the most effective strategy for building a scalable business in a new market?
   
• How can we make our business model more responsive to evolving client needs?
   
• What does a sustainable market position look like—and how do we build it?
   
• Where should we invest to generate the strongest returns?
   
• How should we structure our organization for successful international expansion?

Companies in both hard and soft facilities management (FM) face growing strategic challenges—from increasing pressure to improve efficiency (especially in the public sector) to the rapid evolution of new service models from more agile and innovative providers.

A key trend shaping the industry is the shift toward integrated “total FM” solutions, which has triggered increased consolidation and acquisition activity as firms seek to scale and differentiate. At the same time, environmental imperatives and the push for low-carbon service models are creating important new opportunities for forward-thinking FM providers.

Meanwhile, in the property services sector, the effects of a subdued real estate market combined with technological disruption are creating both operational challenges and strategic openings for growth.

TNG helps leading FM and property service providers build competitive, future-ready strategies. We work with clients to develop services and business models that deliver value to both customers and shareholders by addressing key strategic questions, including:

• What are the current and future supply and demand trends in my sector?
   
• How will emerging trends—such as in-housing—impact my business?
   
• Which companies represent the strongest acquisition opportunities?
   
• What impact will new regulations have on our business model?
   
• What is the true addressable market for low-carbon FM services?
   
• How can we leverage new routes to market (e.g., digital real estate platforms)?
   

For a private equity firm considering refinancing its investment, we conducted a comprehensive market assessment of a portfolio company delivering vacant property services across Europe and the U.S. Our analysis identified the macroeconomic drivers of U.S. demand, informing the firm’s strategic decisions around future investment and growth.

From global macro trends to sector-specific shifts—such as the rise of automation, legal operations outsourcing, and alternative fee arrangements—the legal services and legal technology sectors are experiencing disruption at every level. This transformation is creating both risks and opportunities across the entire value chain, reshaping how legal work is delivered, priced, and scaled.

TNG Consulting partners with clients across legal services, legal operations, and legal technology to help them adapt, grow, and make informed investment decisions in a rapidly evolving landscape.

Our team brings extensive experience across:

• Law firm operations and workflow optimization
   
• Legal technology and software solutions
   
• Corporate legal department strategy
   
• Due diligence for legal compliance and legal tech M&A
   
• Court reporting and eDiscovery services
   

Whether advising legal tech companies on business model innovation or helping law firms and corporate legal departments optimize performance, we deliver insight-driven strategies that unlock growth and efficiency.

Our sector specialists work with clients to address the most pressing challenges in legal services today:

• How do we size the opportunity for international expansion and new market entry?
   
• What’s the best strategy to enhance efficiency while delivering sustainable growth?
   
• How can we position the business for success in a fragmented and evolving market?
   
• What changes in organizational structure will improve operational performance?
   
• How do we stay ahead of, and capitalize on, emerging legal technologies?
   
• What are the commercial risks and opportunities in the evolving deposition and court reporting model?