FREIGHT & LOGISTICS
INTRODUCTION
From macro shifts such as the move toward miniaturization in packaging to sector-specific trends such as the use of drones and autonomous technology in transport, the freight and logistics sector is undergoing disruption — and generating opportunities — on multiple levels. The disruption is being felt across all modes and market segments, up and down the value chain.
How we support
TNG works with freight and logistics clients to help navigate a changing market and make critical investment decisions. We apply our extensive experience across parcels, containerized freight, and bulk freight, to inform logistics, distribution, and delivery services in both B2B and B2C environments for clients including rail freight operators, trucking companies, third-party logistics providers, air freight operators, port operators, shipping companies, government bodies, and investors.
Our sector specialists have a deep understanding of the key business challenges across the freight and logistics sector, where we regularly address some key challenges:
- How do we size the potential for international expansion and new market entry?
- What is the best network structure to adopt to support our business and deliver growth?
- How do we position for growth in a complex market with many moving parts?
- How do we organize to improve operational performance?
- How do we stay on top of — and best leverage — technological advances?
INDUSTRIAL AND PROFESSIONAL SERVICES
INTRODUCTION
TNG supports companies across the industrial and professional services sectors, including equipment rental, environmental consultancy, testing and inspection, and legal services, providing strategic and operational expertise that enables them to achieve their growth objectives. By applying deep industry experience, rigorous research, and probing analysis, we provide the insights that enable our clients to resolve their most complex business problems.
How we support
Our experienced sector teams facilitate the strategy development process by working through the essential questions at the heart of any project, including:
- Resolving how to optimize the delivery of services and maximize asset utilization
- Evaluating where to focus investments and the most effective way to expand into new geographies
- Assessing how to respond to new regulations and their effect on market dynamics and the competitive landscape
- Determining what new added-value service offerings will be most attractive to the existing customer base
- Analyzing adjacent market opportunities for existing service offerings
We help management teams and investors create greater shareholder value through operational excellence. Our support includes optimizing asset utilization through deep network analysis, developing growth strategies, analyzing product portfolio strategy, informing new product development, maximizing sales force effectiveness, and facilitating acquisition or divestment.
OUTSOURCING AND SUPPORT SERVICES
INTRODUCTION
Advancements in technology and increasing globalization have contributed to the growth of business process outsourcing (BPO). Yet these changes also present a new set of challenges. Increasingly, BPO is about shifting a range of internal activities, such as customer support/care, outbound telesales, IT support, billing, and transaction processing, to a specialized, focused, and scaled third party — and the move to cloud technology is helping facilitate this trend. Companies also have questions about the future of outsourcing and how reshoring trends are affecting the broader BPO industry. They are looking for the right growth strategy for their portfolios of services and questioning how best to respond to new outsourcing opportunities.
How we support
TNG helps to outsource and support services companies to develop innovative strategies to expand their addressable markets, increase market share, address new market opportunities and realize the potential of their organizations. We have deep experience with clients across the sector, particularly in BPO and IT services.
We help clients identify new growth opportunities, develop new commercial business models, analyze acquisition opportunities and create winning new propositions. Our experienced sector teams conduct detailed assessments of the customer and market dynamics, foster the appropriate commercial and strategic approaches, and support management to achieve revenue growth. Our analysis of the market, company and product data helps clients assess unmet needs and sources of value to develop profitable new business models and services.
RECRUITMENT AND STAFFING
INTRODUCTION
Recruitment consultancies are constantly responding to the changing demands of today’s workplace, where specialist skill requirements, flexible working practices, and employment regulations combine with economic drivers to create a dynamic environment in which only those with the right business model and strategy will thrive.
Recruiting firms in the specialist and contracting markets need to build a sustainable position in the marketplace and develop flexible business models that facilitate growth while optimizing efficiency. TNG helps recruiters identify and evaluate opportunities for growth through acquisition and new service development, drawing on our sector experience and both primary and secondary research to develop a detailed picture of market dynamics, customer buying strategies, and external factors that may influence performance.
Key questions and challenges
As we help clients keep ahead of the challenges, we suggest they ask several key questions:
- What is the most effective strategy for establishing a scalable business in a new market sector?
- How do I make my business model more responsive to the needs of my clients?
- How do I build a sustainable position in my market?
- Where should I invest for growth?
- How should I structure my business to grow internationally?
PROPERTIES AND FACILITIES MANAGEMENT
INTRODUCTION
Businesses in both hard and soft facilities management face a number of strategic challenges, driven by the need to provide greater efficiency, particularly in the public sector, and the evolution of new service offerings from innovative providers.
FM companies are seeking to develop more integrated service offerings, or “total FM,” resulting in consolidation and acquisition opportunities for strategic investors. Identifying new opportunities related to environmental challenges is also increasingly important.
The depressed property market and increased technology use have also created a number of challenges and opportunities for property service companies. TNG helps leading FM providers identify optimal areas for investment to build a winning competitive position.
How we support
We help FM providers create services and business models that deliver value to customers and shareholders by addressing a number of core questions:
- What are the supply and demand trends in my sector?
- How will new trends, such as in-housing, affect my business?
- Which businesses should I consider as acquisition targets?
- How will new regulations affect my business model?
- What is the addressable market for low-carbon FM services?
- How can I exploit new routes to market (e.g., online real estate agents)?
For a private equity firm seeking to refinance its investment, providing a market assessment of its portfolio company, a provider of vacant property products and services across Europe and the U.S., and identifying the macroeconomic drivers of demand in the U.S. market.
LEGAL OPS AND TECH
INTRODUCTION
From macro shifts such as the move toward globalization to sector-specific trends such as the use of automation and alternative fee arrangements, the legal services, and legal technology sector is undergoing disruption — and generating opportunities — on multiple levels. The disruption is being felt across all modes and market segments, up and down the value chain.
How we support
TNG Consulting works with clients in legal services, legal operations, and legal tech to help navigate a changing market and make critical investment decisions. We apply our extensive experience across law firm workflow and legal software to inform clients on optimizing their business and major corporations on optimizing their legal spending, and to perform due diligence investigations for transactions for legal compliance, court reporting, and eDiscovery solutions businesses.
Our sector specialists have a deep understanding of the key business challenges across the legal sector, where we regularly address the following:
- How to size the potential for international expansion and new market entry?
- What is the best strategy to adopt to support business efficiency and deliver growth?
- How to position the company for growth in a complex market with many moving parts?
- How to organize to improve operational performance?
- How to stay on top of — and best leverage — technological advances?
- What potential commercial disruption risks do the current deposition model present?